Our online user portals now have a new look and feel as the next phase of our corporate rebrand. The online functionality is the same, but provides an improved user experience through a contemporary design.
We hope you enjoy the new look!
AST is pleased to offer shareholders outside of the United States online access to view and manage their account, including share transfer and record access. It is a best practice for shareholders to monitor and maintain their accounts on a quarterly basis, both to prevent property loss and to ensure that all information is accurate. Shareholders, as well as attorneys or executors of an estate, can access their account via the login at left.
Online Account Services
Existing shareholders may access their account(s) to*:
- View and manage their account portfolio 24 hours a day, 7 days a week
- Perform complete account maintenance functions (e.g., address changes, account consolidation, enrollment in a dividend reinvestment or direct deposit program, enrollment for electronic delivery of proxy materials)
- Replace a lost, stolen, or destroyed check and/or certificate
- Purchase additional shares
- Sell or certificate book-entry shares held by AST
- Submit a shareholder proxy vote (please note that you must have the 11-digit control number that accompanied your proxy materials)
- Access your statements and tax forms
- View detailed dividend reinvestment and share purchase history
* Please note that certain transactions outlined above may not be offered by the company in which you are a shareholder.
Research & Tools
Find out if AST is the transfer agent for a particular company.
SEARCH CORPORATE ACTIONS
Access information about mergers, tender offers, exchanges, or other corporate actions affecting AST clients.
LOCAL CURRENCY PAYMENTS
Receive your corporate action payments in your local currency through the form below.
General Shareholder FAQs
Please use the login link to the left to access your account.
In order to determine if the security that you own has a Direct Stock Purchase and Sale Plan that offers a sale feature, please click here. If your shares are held in dividend reinvestment or electronically in book-entry position you can sell your shares by logging into your account. If the shares are represented by a physical stock certificate, please submit a written request along with the original stock certificate(s) to our Plan Administration Department at our Operations Center. If the security does not have a dividend reinvestment plan, you can contact a broker of your choice to sell your shares.
You may change your current mailing address by clicking here or using the login at left to access your account and complete the change of address form. Alternatively, you can send a written request, signed by all registered owners, to our Operations Center.
In order to transfer your shares, please review and complete the list of the requirements by clicking here.
You may begin the certificate replacement process by clicking the login link to the left to access your account. Please complete and submit the Lost Certificate(s) form. Upon receipt, we will begin the replacement process and mail the necessary forms to the mailing address we are maintaining on the account. The forms will be accompanied by a cover letter explaining the process.
You may replace your lost or stolen dividend check by the link to the left to access your account. Please review your account and select the check(s) that you would like replaced. Upon receipt, we will research the status of the check(s), and if the check(s) is outstanding, we will replace it and forward it to the mailing address reflected on your account. Please allow 5 - 7 business days for receipt. If we cannot honor your request to replace the check(s), we will contact you via email to advise you of the particulars.
Please use the link to your left to log in to your account, then select "Receive Dividends via Direct Deposit" and provide your bank information.
Note: Once your account has been set up for Direct Deposit, future dividends will be deposited in your bank account. However, we will not deposit any past dividends paid to you by check that you may be holding.
Please use the link to the left to log in to your account and retrieve the 1099. Alternatively, you may email us at email@example.com. Please furnish us with the full name of the stock, account registration, account number, and the last four digits of the social security number. The 1099 statement will be forwarded to the mailing address reflected on your account.
Please click on the link to your left to log in to your account. Alternatively, you may email us at firstname.lastname@example.org. Please furnish us with the full name of the stock, account name, account number, and social security number. Please indicate the year required. The Dividend Reinvestment Statement will be forwarded to the mailing address reflected on your account.
Online Account FAQs
Yes. In an effort to provide stronger data security for our shareholders, we have redesigned the shareholder account access portal. Click here and you will be asked to complete a one-time registration process. You will then be asked to complete a Security Profile Process. You will also be asked to create a new Unique/User ID.
If you have any questions, you may contact AST support desk at (888) 999-0032 for assistance.
A foreign shareholder may begin the registration process by first requesting a PIN number via the link at left. A PIN number will be mailed to the address on record for your account within 24 hours. You will need the AST 5 digit Company Number and your AST 10 digit account number to request a PIN. If you don’t know them, use the link to our Live Chat, and a member of our team will help you to locate them.
Upon receipt of your PIN number, use the Registration link at left and follow the instructions to complete your account registration.
Please note, a foreign shareholder may link all their accounts under one registration, but will need to request a PIN number for each account. There is a limit of 40 accounts that can be linked. If you have any questions, you may contact AST support desk at (888) 999-0032 for assistance.
Click here or use the link at left to reset your user ID or password.
If you are able to answer the security questions you setup during your registration process correctly, your Unique ID or Password will be reset. If not, you may contact AST support desk at (888) 999-0032 for assistance.
Please note Unique IDs cannot be changed. To change your password, login using the link at left, and navigate to the "My Profile" tab, which contains password change instructions.
After 5 incorrect login attempts, you will be locked out of your account. You may use the password reset link at left to reset your password via our easy self-service option. If you need assistance, you may contact AST support desk at (888) 999-0032.
Make passwords long, strong, and with a minimum of 8 characters. Please note, your password cannot be anything similar to your previous assigned 12 passwords and it cannot be your Unique ID; your First name or Last name.
- Your password should be a mix of upper- and lowercase letters, numbers, and symbols.
- Don’t share your password.
- Have your password(s) be unique and not something that is easily guessed.
- Choose a different password for each online account.
- Write down your password and store it in a safe place.
There are several reasons an account cannot be registered for online access:
- The account is not certified with your social security number; therefore, you will need to complete and submit a W-9 form.
- The account number you entered is invalid.
- Certain classifications of ownership do not have online access to account information. They are Individual IRAs, Corporate Entities, Non-Resident U.S. Citizens, and Resident Aliens.
Please call AST support desk at (888) 999-0032 to verify your account information.
Cost Basis Reporting FAQs
The term Cost Basis refers to the original value of an asset for tax purposes (usually the purchase price) adjusted for events such as wash sales, stock splits, dividends, and return of capital distributions. This value is used to determine the capital gain or loss when an asset is disposed of. On October 3, 2008, legislation was passed under the Emergency Economic Stabilization Act of 2008 that has a substantial impact on many areas of the financial services industry. As part of the new legislation, there will be more stringent requirements on financial intermediaries (such as issuers, transfer agents, brokers, banks, and mutual funds) to report customers’ cost basis in securities transactions to both their customers and the Internal Revenue Service (IRS). Recognizing financial institutions’ need to adapt their systems and processes to comply with the new rules, the law takes a phased approach, requiring them to report cost basis for:
- Stock acquired on or after January 1, 2011
- Regulated Investment Companies and dividend reinvestment plans (DRIP) shares acquired on or after January 1, 2012
- Financial instruments such as debt securities and options acquired on or after January 1, 2014
Final IRS regulations were published on October 12, 2010. To view the full act, please click here.
As the next phases of Cost Basis Reporting become effective, financial institutions will continue to adapt their systems and processes to be compliant. AST is currently compliant and is actively working on implementing Cost Basis Reporting solutions to be compliant with future phases of the legislation.
A covered security is a specified security acquired for cash on or after the applicable effective date as per IRS Code §1.6045 (g)(3)(A).
Yes. In the past, no broker or transfer agent reporting on IRS Form 1099-B was required for customers that are corporations, including S corporations. The new legislation required broker and transfer agents to begin Form 1099-B reporting for S corporations (other than a financial institution) for sales of covered securities acquired on or after January 1, 2012. In the third quarter of 2011, AST solicited accounts that were classified as a Corporation and requested that they provide an updated IRS Form W-9 to further classify whether they were a C Corporation or an S Corporation. If a response was not received, AST was required to report the account as an S Corporation, track cost basis, and report to the IRS and shareholders. This solicitation effort has been completed and shareholder account information has been updated to reflect the updated IRS Form W-9 that was submitted.
Yes. AST does utilize DTCC CBRS for transferring cost basis information to and from participating brokers. For more information on DTCC CBRS, go here.
Lot relief is a method of computing the cost basis of an asset that is sold in a taxable transaction. AST supports FIFO (First-In,First-Out) and specific lot identification. Effective January 1, 2012, AST supported Average Cost for Regulated Investment Companies and Dividend Reinvestment accounts.
Under IRS rules, you cannot deduct losses from sales of stock or securities in a wash sale. A wash sale occurs when you sell stock or securities at a loss and within 30 days before or after the sale you replace the stock or security. For further information on wash sales, please refer to the final IRS regulations and IRS Publication 550 – Investment Income and Expenses.
Combined 1099-B FAQs
Form 1099B typically reports the proceeds from a sale of stock. AST is required to report proceeds from transactions to you and the IRS on Form 1099-B. Reporting is also required when a broker or AST knows or has reason to believe that a corporation in which you own stock has had a reportable change in control or capital structure.
This is your Tax Payer Identification Number or Social Security Number. For your protection, the 1099-B form may show only the last four digits of your social security number (SSN), individual taxpayer identification number (ITIN) or adoption taxpayer identification number (ATIN). However, the issuer has reported your complete number to the IRS and, where applicable, to state and/or local governments.
Your 1099-B Form may show an account or other unique number that AST assigned to distinguish your account.
For sales, the form may show the CUSIP (Committee on Uniform Security Identification Procedures) number of the item reported. This identifies the security sold.
Box 1A shows the trade date of the sale or exchange.
This box may be blank if box 5 is checked or if the securities sold were acquired on a variety of dates. For short sales, the date shown is the date you acquired the security delivered to close the short sale.
This box shows the trade date of the sale or exchange. For short sales, the date shown is the date the security was delivered to close the short sale.
This box reports the proceeds from your sale and will state net or gross proceeds.
This box shows the cost or other basis of securities sold.
The short-term and long-term boxes pertain to short-term gain or loss and long-term gain or loss.
If checked, the basis in Box 1e has been reported to the IRS and one or more of the checkboxes in Box 2 must be checked. If Box 3 is checked on Form(s) 1099-B and NO adjustment is required, see the instructions for your Schedule D as you may be able to report your transaction directly on Schedule D. checked, an adjustment may be required.
Box 4. Shows backup withholding.
Box 5 shows the securities sold were noncovered. Generally, a noncovered security means stock purchased before 2011.