Complaint Handling Process


HOW TO CONTACT AST WITH CONCERNS OR COMPLAINTS

At American Stock Transfer & Trust Company, LLC (“AST”), our transfer agency’s issuer and investor services areas are committed to high standards of client service excellence. If you have any concerns or complaints, we want to resolve them. Please refer to the below instructions to contact the appropriate area at AST.


FOR ISSUERS

We encourage you to contact your relationship manager directly.


FOR INVESTORS
If you are an investor, please contact us at +1 (800) 937-5449 or in writing as follows:

American Stock Transfer & Trust Company, LLC
6201 15th Avenue
Brooklyn, NY 11219
Attn: Correspondence


If you are a U.S. resident investor in Manulife Financial Inc., please contact us at +1 (800) 249-7702 or in writing as follows:

American Stock Transfer & Trust Company, LLC
P.O. Box 199036
Brooklyn, NY 11219


If you are not satisfied with the initial written response from AST about your concern or complaint, please contact us in writing as follows:

American Stock Transfer & Trust Company, LLC
Attn: Chief Compliance Officer
6201 15th Avenue
Brooklyn, NY 11219


If your complaint concerns a privacy issue, please contact us in writing as follows:

American Stock Transfer & Trust Company, LLC
Attn: Legal Department
48 Wall Street, 23rd Floor
NY, NY 10005


NEW YORK USER COMPLAINTS

If you are located in the State of New York and have a complaint, please contact AST support by the appropriate method indicated above. You may also direct your complaint to the attention of: New York State Department of Financial Services, One State Street, New York, NY 10004-1511; +1 (212) 709-1540. Please visit www.dfs.ny.gov for additional information.

You can also contact us by calling +1 (800) 937-5449 or sending an email to help@astfinancial.com.