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AST Trust Company (Canada) CANADA
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Manage My Account & Assets

Account access and information to help you securely manage your shares.

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    1-800-387-0825

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General Information

To help you maintain your security holdings, AST offers convenient online access to your shareholder information through our proprietary portal, Investor Central. With Investor Central, you can do the following:

  • View your account balances and transaction history
  • View your dividend payment or reinvestment history
  • Check the status of a dividend payment
  • View details of both certificated and non-certificated positions
  • Obtain the last available market value of your holdings
  • Access forms to update your account information

 

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  • Securities Transfer Overview
  • Basic Securities Transfers
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  • Trust Transfers
  • Replace Certificates

Securities Transfer Overview

If you need to transfer your securities, it can be a complex process that includes special rules and procedures not required when transferring other kinds of property. This section provides an overview of different types of securities transfers, with directions and instructions on how to transfer securities.

Please note: AST does not deal with transfers of securities held by a broker or other financial services company in their name or a nominee name. To transfer those securities, you need to contact the company holding the securities.

Forms & Search Tools

CHANGE MY EMAIL ADDRESS

If you already receive electronic documents from an AST issuer client, use this form to change your email address.

GO TO FORM

CHANGE MY ADDRESS

Use this form to change the address on your shareholder/security holder account.

GO TO FORM

SECURITIES TRANSFER FORM

Create a form online in order to begin the transfer process.

GO TO FORM

Investor Inquiry Form

Contact us about your securities questions.

GO TO FORM

Declaration of Transmission

If dealing with a probated estate, create a form online to begin the transmission process.

GO TO FORM

Search for B.C. Unclaimed Assets

Search our database to determine if you or another registered asset holder has unclaimed assets in B.C.

GO TO SEARCH

Search for B.C. Unclaimed Assets

AST maintains an unclaimed asset searchable database that contains a list of unclaimed assets for registered asset holders whose current or last known address is in the province of British Columbia. Provision of this information is in accordance to the B.C. Unclaimed Property Act (Bill 91-1999) and applies to B.C. addressees only.

The database is searchable by name only, and only the name of the asset holder and the date of the asset will be displayed. 

Please click the link below to access this search and to learn more about getting help with asset reclamation. 



GO TO SEARCH

General FAQs

How do I find my shareholder/security holder account number?

Your account number is indicated on your certificate, dividend cheque, or statement. It is referred to as the "Security Holder Account" on your cheque or statement.

How is my privacy protected?

For more information on our privacy policy, including who to contact if you have any concerns about our use of your personal information, read our privacy statement.

Is the online form secure?

Yes. When you submit this online form, your browser will encrypt the message using 128-bit encryption. One hundred and twenty eight-bit encryption is the strongest, most secure form of encryption that is generally available in Internet browsers on the market in North America today.


Transferring Securities FAQs

What is a securities transfer?

A securities transfer occurs when a change in ownership of shares, warrants, bonds, debentures, or other securities is recorded on the register of security holders kept by or, on behalf of the company issuing the security. Most issuing companies use transfer agents to keep the registers of securities holders.

How can I tell who the transfer agent is?

The transfer agent is the company appointed by the issuer to keep records of all security holders and to transfer ownership of securities. To determine the transfer agent of a security, check the signature panel on your securities certificate or the issuing company's annual report or website.

AST is the Canadian transfer agent for more than 500 companies.

What do I have to do to transfer securities?

To initiate a transfer of securities, the owner, their authorized personal representative, or their agent (such as a lawyer or broker) must send the securities and certain legal documents to the transfer agent requesting the transfer.

The legal documents vary depending on the nature of the parties to the transfer—it may be the owner themselves or someone acting on his/her behalf (e.g., under a will).

This section of our website provides more information about the various types of transfers and documents required to transfer shares.

Why is it complicated to transfer securities?

Transferring securities can be complex. However, our website provides comprehensive information and direction on the steps needed to transfer securities.

There are three main factors to consider:

  • Value of the security — There is usually no limit to the potential value of a security. Therefore, securities with a nominal value at the time of transfer can substantially increase in value over time.
  • Relationship with the investor — The issuer and transfer agent have no long-term relationship with the person requesting the transfer. As a result, they need a way to confirm quickly that they are dealing with the appropriate person to protect themselves against a later challenge of the transfer.
  • Strict requirements — Securities transfer laws and established industry practices contain protections for people buying securities, which must be offset by strict transfer requirements.

Consequently, specific practices and documents unique to transferring securities have been developed and are used by all transfer agents. In particular, you should note the requirement for signature guarantees on all transfers. AST agents cannot process transfers without signature guarantees.

What types of transfers are covered on this website?

Our website provides information about four types of transfers under Canadian law:

  • Basic transfers — Transfers of securities from one or more individuals to one or more other individuals or entities.
  • Estate transfers — Transfers of securities belonging to a person who is deceased.
  • Corporate transfers — Transfers of securities held in the name of a corporation.
  • Trust transfers — Transfers of securities held in the name of trustees.

Consequently, specific practices and documents unique to transferring securities have been developed and are used by all transfer agents. In particular, you should note the requirement for signature guarantees on all transfers. AST agents cannot process transfers without signature guarantees.

What if the securities certificate is lost, stolen or destroyed?

Requirements for replacing lost, stolen, or destroyed certificates vary from issuer to issuer. If your certificate is lost, stolen, or destroyed, learn how to replace lost securities. Replacing a certificate is a process that can take up to 8-10 weeks to complete.

 

Can AST sell my securities?

With two exceptions,* AST does not handle securities sales or provide price information. If you need assistance with these transactions, we suggest you contact a stockbroker or investment dealer. Information on share prices is also available in the press and on various websites.

* AST will arrange for sales of the following clients, where sales will be completed based on a “share sell service” offered by these issuers:

  • Shares of Manulife Financial Corporation held by Canadians and represented by a share ownership statement.
  • Shares of Sun Life Financial Inc. held by Canadians and represented by a share ownership statement.
What is a signature guarantee?

A signature guarantee is a special guarantee for the transfer of securities. Every signature on a securities transfer form must be signature guaranteed.

Where can I get the signatures guaranteed?

We recommend obtaining a signature guarantee from a stockbroker or a financial services company that uses a medallion guarantee. The next best source for signature guarantees is a major chartered bank.

According to established industry practice, transfer agents accept signature guarantees from the following:

  • Members of a recognized medallion guarantee program:
    • Securities Canadian Stock Transfer Agents Medallion Program (STAMP)
    • Stock Exchanges Medallion Program (SEMP)
    • New York Stock Exchange, Inc. Medallion Signature Program (MSP)
  • Major Canadian Schedule I Chartered Banks (Note: You must confirm if the bank belongs to the Medallion Guarantee program.)
Who do I contact if I have questions?

If you have questions, please contact us by phone at 1-800-387-0825, via email at inquiries@astfinancial.com, or via our Contact Us page. We will need complete information about the securities you are transferring and the nature of your question.

How do I complete the securities transfer form?

To complete the form you need to the following:

  • Fill in the name(s) and address(es) of the person(s) to whom the securities are being transferred.
  • Provide a description of the securities being transferred. The description includes the number of securities and the type of securities (e.g., common, preferred, etc). based on the description on the certificate.
  • Fill in the name of the current registered holder(s) exactly as it appears on the certificate.
  • Fill in the name of the company that issued the securities.
  • Fill in the number(s) on the certificate(s) or the account number on the statement.
  • Sign and date the form (transfers cannot be post-dated).
What do I have to do to get the Declaration of Transmission signed?

The form must be signed in the presence of a notary public or commissioner for oaths to take the affidavit. Outside Québec, lawyers are often certified as notaries public, and financial institutions also employee staff members who are commissioners for oaths.

Where do I send the securities for transfer?

Please send the securities and any supporting documents by a secure means of delivery through registered mail or another reputable courier with acknowledgement of receipt requested.

Depending on the service you use, you may be able to insure the contents. AST assumes no responsibility for certificates that are lost in transit.

Alternatively, you can deliver the securities in person to the courier address below.
 

By mail:

AST
P.O. Box 700
Station B
Montréal, QC  H3B 3K3
CANADA

By courier:

AST
1600 – 2001 Boul. Robert-Bourassa
Montréal, QC, H3A 2A6
CANADA

If you have any questions, please contact us.

Why do I need a declaration of transmission?

AST agents must have sworn information on the facts confirmed in the declaration of transmission in a form that, if required, will be acceptable evidence in court as to the information it contains.

Why do I need a waiver bond?

As established by provincial statute, the normal procedure for dealing with the estates of deceased persons is that the executors, or other personal representatives, obtain their authority from the courts by means of a grant of probate, letters of administration, or other certificate of appointment.

The company that issued the securities being transferred has the discretion to waive this requirement. For example, the requirement for probate may be waived in exchange for a satisfactory indemnity bond.

How do I sign the form?

Each person whose name appears on the certificate or security ownership statement must sign the securities transfer form.

The signature must replicate the name exactly as it appears on the certificate. For example, transfers of securities registered J.S. Brown must be signed J.S. Brown; transfers of securities registered John S. Brown must be signed John S. Brown.


Disbursement Instruction FAQs

How do I change dividend or interest disbursement instructions?

Disbursement information can be changed by writing or emailing AST with the details of your changes.

May I request payment in another currency?

Yes, if the company you have invested in offers this option. Please note, however, that you cannot split payments into more than one currency. To request another currency, please write or email AST.

 

May I split my dividend payment between different payment options?

Yes, provided that this option is offered by the company whose shares you own.


Consolidating Mailing Material FAQs

I am receiving more than one set of mailings for the same issuer. Can I combine them?

Yes, provided that both of your positions are registered in exactly the same way. Write or email AST with the details of both accounts and they will be consolidated into a single account. You will thereafter receive only one mailing. If the names on both accounts are registered differently (e.g., John H Smith vs John Harold Smith), you must reregister shares in order to consolidate your accounts. Please write or email AST for instructions on how to do this.

Is it possible to consolidate accounts for different shareholders in the same household?

No. Only accounts for the same shareholder may be combined.


Reregistering Shares FAQs

I wish to split my share certificate into a number of smaller certificates. How do I do this?

Write a letter to AST, at the address below, stating the denominations you wish to receive and enclose the certificate you wish to have split. The letter must be signed by the shareholder exactly as the shares are registered. You do not have to sign the share certificate unless you are also changing the registration. 

Mailing Address
AST
P.O. Box 700
Station B
Montréal, QC  H3B 3K3
CANADA

I have recently changed my name. How do I change my share certificate and/or dividend reinvestment account?

You may change your name on your share certificates by sending a letter to AST. This letter should be signed by the shareholder in the original name and must contain either original or certified copies of documentation (marriage certificates, court order, etc.). Original copies of documents will be returned to you upon request. Your letter must be accompanied by your share certificates, and you should indicate, if applicable, whether you are a participant in the company's Dividend Reinvestment Plan.

If you hold only dividend reinvestment shares, your letter should be accompanied by an irrevocable power of attorney, which can be obtained at a financial institution such as a broker, trust company, or bank.

I wish to transfer my shares to another person. How may I accomplish this?

This depends on how the shares are currently registered and how you wish to change them. Please write or email AST at the addresses below explaining what you wish to do, and you will be sent the appropriate instructions.

Mailing Address:

AST
P.O. Box 700
Station B
Montréal, QC H3B 3K3
CANADA

Email Address:

inquiries@astfinancial.com


Investor Information FAQs

I recently changed my address. How do I change my mailing address on your records?

You may submit your new address online using the link to the "Change My Address" form above.

Why do you require a Social Insurance Number?

This number is required by Revenue Canada for tax reporting purposes. It is used for tax slips issued to shareholders and for government reporting. It is not used for any other purpose.

My disbursement cheque/dividend reinvestment statement/tax slip/other correspondence is missing. How can I get a replacement?

If you have not received your disbursement cheque, dividend reinvestment statement, tax slip, or other correspondence, you can obtain a replacement. Please write or email AST at the addresses below with the specific details, and we will investigate and resend if necessary.

Mailing Address:

AST
P.O. Box 700
Station B
Montréal, QC  H3B 3K3
CANADA

Email Address:

inquiries@astfinancial.com


Lost Certificates FAQs

My certificate(s) was recently lost/destroyed/stolen. How do I get it replaced?

Please write or email AST at the addresses below, and we will send you the required documentation to complete. Replacing a lost certificate is a process that can take up to 8-10 weeks to complete.

Mailing Address:

AST
P.O. Box 700
Station B
Montréal, QC  H3B 3K3
CANADA

Email Address:

inquiries@astfinancial.com


Information Request FAQs

I have questions you do not address here. How can I get more information?

Use the Get In Touch link to the right to email your inquiry to AST. You may also contact us by phone, fax, or mail.

Telephone:
For all inquiries, call Shareholder Central at 1-800-387-0825 or 1-416-682-3860. One of our customer service representatives will provide you with any additional information you may need.

Fax:
1-888-249-6189

Mail:
AST - SHAREHOLDER Central
P.O. Box 700
Station B
Montréal, QC H3B 3K3
CANADA


Recover Unclaimed Assets FAQs

How do I search for unclaimed assets if the current or last known address is not in the province of British Columbia?

Contact us online or call us at 1-800-387-0825 or 1-416-682-3860 between the hours of 8:00 a.m. and 6:30 p.m. ET, Monday to Friday. 

You can also write to us at:

AST
P.O. Box 700
Station B
Montréal, QC H3B 3K3
CANADA

What is date of the asset?

The date of the asset will be the payable date for unclaimed cheques and the issuance date for certificates returned by the post office as undeliverable.


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